How can we help?

Yes. Failed generations are refunded automatically once the job is marked failed, usually within a minute. If a render finished but the output is unusable, open a Render quality ticket with the render reference and our team reviews it manually.

HitPay confirmations normally credit your balance in seconds. If your balance is still short after a few minutes, send us the payment reference and the email on the receipt and we'll reconcile it by hand.

Access is currently invitation-only, through us directly or via our partner BRG Marketing Sdn. Bhd. Tell us about your brand or agency and we'll assess an invitation, or email partnership@naxaigc.com with a proposal.

Save a presenter in Cast with 3–4 clear reference angles and link it to the job — identity is then locked across every chained clip. Raise the likeness strength and avoid heavy scene changes mid-shot.

Yes — long-form mode chains supported segments into a single stitched MP4 well past a short clip, and nothing we deliver carries a watermark. Vertical 9:16 long-form also keeps TikTok Shop creative requirements.

Check the live status board first — active incidents, start times and impact notes are posted there. If your issue isn't listed, file a Bug report and include the page URL and what you were doing.

You can remove renders from your Library at any time. For full account data removal, submit a ticket from the email on the account and we'll process the deletion and confirm in writing.